How effective is the spam filter?   (+/-)
Are there any set-up fees?   (+/-)
Do you charge for aliases or additional domains?   (+/-)
How long does it take to get started?   (+/-)
Some users haven't received welcome letters. Why not?   (+/-)
All users should receive a general welcome letter when their online quarantine account is created. The online accounts allow users to view quarantined email, manage their allow/block lists, etc.
User account creation is automatic, but not all accounts are created right away. By default, an account is created when a user receives their first message that gets held by the system quarantine. It works like this:
1. A user receives their first message that gets held in quarantine (as possible spam).
2. The spam filter creates an account for that user.
3. The user receives a welcome letter with login information to their account.
Keep in mind that before an account is created all of the user's email is still getting checked for spam and viruses. It's just that nothing was quarantined yet so no quarantine account was created. All messages were either allowed & delivered or outright blocked.
This is the default setup for all of our customers, however we do have the ability to manually create accounts at any time. If a user needs an online account before the auto-creation process kicks in, we can certainly do that.
I haven't received my daily report (Spam Quarantine Summary) in a while. Why not?   (+/-)
No new quarantined messages - no report for that day.
You can always log in to your online account to check the contents of your quarantine. How to log in.