Spam and Virus Blocking
How It Works
Before it gets to you, your mail is delivered to us. We remove any spam and viruses and pass the clean mail along to you. Suspected spam is held in a quarantine on our system.
Set up is simple. All you need to do is point your email delivery to us. This is done by changing your domain’s MX record. We will give you the information on how to do this and we will be available to help if needed.
What Happens Next?
Once the MX records are changed you’ll begin to notice a reduction in spam right away, but it won’t be in full effect until your MX change fully propagates across the web, anywhere from 2 to 24 hours. You will NOT lose any email during the switchover.
As soon as our filters detect a spam message being sent to one of your users’ addresses it will create a new account for that address and automatically send a welcome letter. That letter will contain info allowing the user to log into their web quarantine account. There the user can check in real time what messages are being tagged as possible spam. Users can also release any message, whitelist, blacklist, set filtering preferences, etc.
Once a day each user will be sent a Quarantine Report. This is an email listing any messages that were quarantined as suspected spam over the past 24 hours. Users can release the message or whitelist it directly from this email.
This is the default setup and it works well for most customers. However if you require a different setup (e.g., don’t automatically email new users, adjust how the quarantine functions, etc.), please let us know. We can usually customize to our customers’ liking.
If for some reason you don’t like the service simply change your MX records back to their original settings and you’re done.
We run high-end servers from Barracuda Networks as our back-end. The Barracuda Spam Firewall is the most widely deployed spam appliance in the market today, and is used by many Fortune 500 companies. With our service you’ll be getting the same level of spam filtering as Harvard University, Coca-Cola, and the US Department of Homeland Security but at a fraction of the cost.